Reseller6 min read

How to Set Up a Reseller Account

Create sub-accounts for your clients, set custom rates, and manage their balances from a single reseller dashboard.

Setting Up Your Reseller Operation

Enabling Reseller Mode

  1. 1Contact HexaVoice support to enable reseller features on your account
  2. 2Once enabled, a Reseller section appears in your dashboard

Creating Client Sub-Accounts

  1. 1Go to Reseller > Clients > New Client
  2. 2Fill in client details:

- Company name

- Contact email

- Initial balance (transferred from your main balance)

  1. 1System auto-generates login credentials for the client
  2. 2Client receives a welcome email with their portal access

Setting Custom Rates for Clients

  1. 1Go to Reseller > Rate Plans > New Rate Plan
  2. 2Name the plan (e.g., "Standard", "Premium")
  3. 3Set per-minute rates for each destination/prefix
  4. 4Assign the rate plan to one or more clients

Margin Example:

  • Your cost for US calls: $0.005/min
  • Your client rate: $0.009/min
  • Your margin: $0.004/min (80% markup)

Managing Client Balances

  • Top up: Transfer balance from your account to client accounts
  • Auto-recharge: Set automatic top-up thresholds per client
  • Usage alerts: Get notified when a client's balance falls below threshold

Client Access

Each client gets their own portal at voip.hexavoice.net with:

  • Their own SIP credentials
  • CDR reports limited to their usage
  • Balance view
  • DID numbers assigned to them

Reporting

View consolidated usage across all clients in Reseller > Reports:

  • Revenue per client
  • Volume per client
  • Profit margin summary
  • Monthly comparison

White-label Option

Contact sales for white-label options — your clients can access the portal with your branding, domain, and logo.

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